What Gets Deleted
When you request account deletion, we permanently remove the following within 30 days:
- Parent account data — phone number, name, email, timezone, notification preferences, and login sessions
- Child profiles — child names, ages, platform targets, and filtering tier selections
- Device registrations — device IDs, enrollment tokens, device auth tokens, protection status, and setup records
- Activity events — blocked domain logs, flagged search queries, heartbeat records, and protection alerts
- Notification settings — email addresses, push subscriptions, quiet hours, and alert preferences
- Billing relationship — we cancel your active subscription and remove Stripe customer references from our system (Stripe may retain their own records per their data retention policy)
What Happens to Active Protection
If you have active protection on child devices, deleting your account will:
- Stop all backend communication from enrolled devices
- Stop parent alerts, summaries, and push notifications
- Cancel your subscription immediately
The on-device VPN or configuration profile may continue running locally until manually removed from each child device. We recommend removing protection from child devices before requesting account deletion.
How to Request Deletion
Email us from the phone number or email associated with your account:
Request Account DeletionInclude the phone number registered on your account so we can verify your identity. We will confirm deletion within 3 business days and complete the process within 30 days.
Data retention note: After deletion, we may retain anonymized, aggregated data that cannot identify you. We may also retain records required by law, such as billing transaction records, for the period required by applicable regulations. See our Privacy Policy for details.
Questions?
If you have questions about account deletion or your data, contact us:
- Email: [email protected]
- Website: myguardianshield.org
- Privacy Policy: myguardianshield.org/privacy-policy.html